The deal between you and Veram.

Effective 14 October 2026.

Please read section 17. It says disputes are resolved by individual binding arbitration, not in court or in a class action, unless you opt out within 30 days. It does not apply to consumers in the EU or UK.

1. The agreement

Veram is operated by Promvie, Inc., a Delaware corporation, 1111B S Governors Ave STE 28868, Dover, DE 19904, United States (“Veram”, “we”, “us”). These terms, together with our privacy policy and safety guidelines, are the agreement between you and us for using veram.io and our related services (the “Service”). By creating an account or using the Service you accept them. If you do not agree, do not use the Service.

2. Who can use Veram

You may use Veram only if all of the following are true: you are at least 18 years old (we ask for your date of birth and close any account that gives a date under 18); you can form a binding contract; you are using Veram for yourself and not for a business or on someone else’s behalf; you have not been convicted of, or pleaded no contest to, a felony or any crime involving violence or sexual misconduct, and you are not required to register as a sex offender anywhere; you are not barred from using the Service under the laws of your country; and we have not previously removed you from Veram. One account per person.

3. Your account

You sign in with a one-time code or link sent to your email, or with Google. Keep access to that email secure; you are responsible for activity on your account. Give us accurate information about yourself: your name, age, gender and where you live determine who you are introduced to. Tell us promptly at hello@veram.io if you think someone else has accessed your account.

4. How Veram works, and its limits

You ask your own AI assistant to write a portrait of you and paste it into Veram. We build a profile, a deep profile and compatibility assessments from it and from your answers, and introduce you to other members. Portraits, profiles, scores, percentages and reports are generated by AI from what you and others provided; they can be incomplete or wrong, which is why you can check and correct yours. A match percentage is an estimate of fit, not a prediction that a relationship will happen or succeed. We do not guarantee any number of introductions, a match, a meeting or a relationship. Introductions open in a region once enough members there have joined, so there may be a wait.

Veram is not affiliated with or endorsed by OpenAI, Anthropic, xAI, Google or any other AI provider. Using your AI assistant is subject to that provider’s own terms; you are responsible for what you ask it and for choosing what to paste into Veram.

5. Your content

“Your content” means everything you submit: the portrait text, your answers, photos, selfie, messages and reports. You keep ownership of it. You grant Promvie, Inc. a worldwide, non-exclusive, royalty-free, sublicensable (only to our service providers) licence to host, store, copy, process, adapt (for example, into your profile and reports) and display your content, solely to operate, secure and improve the Service and as described in the privacy policy, including showing parts of it to the members you are introduced to or compare with. The licence ends when you delete the content or your account, except for copies we must keep under the privacy policy or the law.

You promise that your content is about you, is truthful, and that you have the right to share it. Photos must be of you, recent, and must not include nudity, minors, or other people who have not agreed. Do not paste portraits of anyone else.

6. How you must treat other people

You must not:

• impersonate anyone, misrepresent your identity, age or relationship status, or use someone else’s photos;
• harass, threaten, stalk, bully, intimidate, demean or discriminate against anyone, or send sexual content to anyone who has not clearly asked for it;
• solicit money, gifts, investments or financial information from other members, promote businesses or causes, or send spam;
• use Veram for sex work, escort services or any other illegal activity;
• engage in, promote, facilitate or profit from human trafficking or the sexual exploitation of anyone, including any content or contact that sexualises or exploits a minor;
• abuse anyone, online or offline, or encourage, assist or be complicit in the abuse of anyone;
• share another member’s messages, photos, name or report outside Veram without their consent;
• scrape, copy or collect data about members, reverse-engineer the Service, bypass its security or limits, or use bots or automated accounts;
• submit anything unlawful, defamatory, hateful, or that infringes someone else’s rights.

We may remove content, limit features, or suspend or close accounts that break these rules, and we may report unlawful conduct to the authorities. Our community guidelines are the plain-language version of these rules (our acceptable use policy). How we respond to law enforcement is on our law enforcement page.

7. Safety, and no background checks

Veram does not conduct criminal background checks or screen members’ identities, except the optional selfie verification described below. We cannot guarantee that anyone is who they say they are or is safe to meet. Verification only means that a live selfie resembled the member’s first photo when it was checked. Read our safety guidelines before meeting anyone, and use the report and unmatch tools on any introduction. In an emergency, call 911 or your local emergency number.

8. Other members

You are solely responsible for your interactions with other members, online and in person. We check photos and messages automatically for some kinds of harmful content and we act on reports, but we cannot review everything members do and are not responsible for their conduct. To the extent the law allows, you release Promvie, Inc. from claims arising from disputes between you and another member.

9. Reveals, prices and credits

• What is free: making and keeping your portrait, reading every introduction before you choose to meet, comparisons, and messaging in a mutual thread.
• What is paid: a reveal: choosing “meet” on an introduction, which shows you the other person’s name, photos and full report and, if they also choose to meet, opens a thread. Each reveal uses one reveal credit. Choosing “meet” on an introduction where the other person has already chosen to meet you is free and uses no credit.
• Founding members: the first 20,000 people to keep a portrait, numbered in order, receive one free reveal credit. It is personal and does not transfer.
• A city’s first members: the first 150 people counted in New York (the state their zip code is in) receive two more free reveal credits, in the order they are counted. Places aren’t reused when an account is deleted. They are personal and do not transfer.
• Prices: at launch, 1 reveal costs $9.99, 3 reveals $24.99 and 5 reveals $39.99, plus any applicable taxes. The price is shown before you pay. We may change prices for future purchases; credits already bought are not affected.
• Credit-back: seven days after you spend a reveal on an introduction, we check whether it became a conversation: at least one message from each of you in the thread. If it did not (for example, because the other person did not choose to meet, or never wrote), we add one reveal credit back to your account automatically, normally within one day after the seven days end, and email you. If the outcome is clear sooner, because before you have both written the other person chooses not to meet, unmatches or reports, the credit comes back at once. While your own account is suspended pending review, a credit-back waits until the review ends. There is no credit-back when you end the introduction yourself by unmatching; reporting someone never costs you the credit. A credit-back is a reveal credit, not a refund to your payment method. It happens once per introduction and applies whether the reveal was free, bought singly or part of a bundle.
• Credits: reveal credits have no cash value, cannot be transferred, sold or exchanged, and do not expire while your account is open. Unused credits end when your account is deleted, or if we close it for a breach of these terms, except where your right to cancel says otherwise.
• Payment: payments are processed by Stripe, Inc. You authorise us and Stripe to charge the payment method you provide for the amount shown, plus any applicable taxes. There is no subscription and no automatic renewal. Where your checkout shows that the sale is made through Stripe’s Link service, Stripe (or its affiliate) is the merchant of record for that payment and handles its tax, receipt and payment support under its own terms; everything about the reveals themselves remains between you and us.
• Refunds: (summarised on our refund policy page) because a reveal is digital content delivered immediately, purchases are final except for the credit-back above, your right to cancel if your state gives you one, and where the law otherwise requires. If something went wrong with a payment, write to hello@veram.io and we will look at it in good faith. Consumers in the EU and UK: when you buy, you ask us to make the reveal available immediately and acknowledge that you lose your 14-day right of withdrawal once a reveal is used; unused credits may be refunded within 14 days of purchase on request.
• Your right to cancel, in some states: if you live in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island or Wisconsin (the state your zip code is in), the law of your state gives you this right, and these terms give it to you as the law describes.

  YOU, THE BUYER, MAY CANCEL THIS CONTRACT WITHOUT ANY CANCELLATION FEE WITHIN THREE (3) BUSINESS DAYS AFTER THE DATE OF THIS CONTRACT. SEE THE ATTACHED NOTICE OF CANCELLATION FORM FOR AN EXPLANATION OF THIS RIGHT.

  You can cancel any reveal purchase until midnight at the end of the third business day after you receive your receipt email. Weekends and public holidays don’t count; your receipt and your reveals show the exact day. To cancel, tap Cancel purchase in your reveals, reply to the receipt email or write to hello@veram.io, or mail a signed and dated note to Promvie, Inc., 1111B S Governors Ave STE 28868, Dover, DE 19904. We return every payment made under that purchase within ten business days, usually at once, to the payment method you used, even if you have used reveals from it. Reveals from it that you haven’t used are removed; people you already met, and your conversations, stay.

  Notice of cancellation. You may cancel this purchase, without any penalty or obligation, within three business days from the date you receive your receipt. If you cancel, any payment made by you under this contract will be returned within ten business days following receipt by us of your cancellation notice. To cancel, tap Cancel purchase in your reveals, email hello@veram.io, or mail a signed and dated copy of this notice, or any other written notice, to Promvie, Inc., 1111B S Governors Ave STE 28868, Dover, DE 19904, not later than midnight of the third business day. I hereby cancel this transaction. Date. Buyer’s signature.

  In these states you can also ask at any time for a refund of reveals you haven’t used, at the price you paid for each, if you move away, if a disability keeps you from using Veram, or if you get no new introductions for two months in a row; if a member dies, their estate can ask. Write to hello@veram.io.

  New York: we don’t promise a number of introductions in any period. You can pause your account for up to a year from Settings, and your reveals wait for you. We don’t share your personal information with other members or anyone else except as our privacy policy describes, and when your account is deleted we delete your information and confirm it by email. New York’s Dating Service Consumer Bill of Rights applies.

• Chargebacks: if you dispute a valid charge with your bank instead of contacting us, we may suspend reveals on your account until it is resolved.

10. Emails and notifications

We send email when something happens that concerns you (your portrait is kept, introductions open in your region, someone new is waiting, someone wants to meet you, a match becomes mutual, a message arrives, a comparison is ready, your selfie is checked, we ask whether you met, a reveal is credited back) and service messages we are required to send. You can switch the optional ones off on your portrait page. Push notifications are sent only if you allow them in your browser.

11. Our intellectual property

The Service, including its software, design, text, the name “Veram” and its logo, belongs to Promvie, Inc. or its licensors. You may use the Service for your own personal, non-commercial purposes; no other rights are granted. If you send us feedback or ideas, we may use them without obligation to you.

12. Copyright complaints and removal requests

If you believe content on Veram infringes your copyright, send a notice to hello@veram.io (subject “Copyright notice”) with: your contact details and signature; a description of the work; where the content appears on Veram; a statement that you believe in good faith the use is not authorised; and a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorised to act for the owner. We remove infringing content and close the accounts of repeat infringers where appropriate. Anyone can also ask us to remove an intimate image shared without consent, or content that uses their photos or identity, through our removal request form; intimate images are removed within 48 hours of a valid request.

13. Ending the agreement

You can delete your account at any time on Your data. We may suspend or close your account, with notice where practicable and the law requires it, if you break these terms, if we must by law, or to protect members or the Service. Some signals suspend an account automatically while a person on our team reviews it, as our community guidelines describe; every permanent ban is decided by a person. A banned account can’t sign in, and you may not create another account after a ban. To enforce this we keep fingerprints of a banned account’s email address, Google account, payment cards and photos. You can ask us to review a suspension or ban by replying to our email or writing to hello@veram.io within 30 days. If we close the Service entirely, we will give reasonable notice and refund unused purchased reveal credits. Sections 5 (for copies we keep), 8, 11 and 14 to 19 survive termination.

14. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT PERMITTED BY LAW, PROMVIE, INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, OR THAT AI-GENERATED PROFILES, SCORES OR REPORTS ARE ACCURATE. WE MAKE NO PROMISE ABOUT THE CONDUCT OF ANY MEMBER. Some jurisdictions do not allow these exclusions, so some may not apply to you.

15. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, PROMVIE, INC. AND ITS OFFICERS, EMPLOYEES AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA OR GOODWILL, OR FOR THE CONDUCT OF ANY MEMBER, ARISING FROM THE SERVICE. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (B) US $100. Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or any other liability that cannot be limited by law, including the statutory rights of consumers in the EU and UK.

16. Indemnity

To the extent the law allows, you will indemnify Promvie, Inc. against third-party claims, losses and reasonable legal costs arising from your content, your breach of these terms, or your conduct toward other members. This does not apply to consumers where local law forbids it.

17. Disputes: informal resolution and arbitration

Talk to us first. Before bringing a claim, send a description of it and the relief you want to hello@veram.io. We will try in good faith to resolve it within 60 days.

Arbitration. If we cannot, you and Promvie, Inc. agree that any dispute arising from these terms or the Service will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, by video or in the county where you live. The Federal Arbitration Act governs this section. We will pay the AAA filing, administration and arbitrator fees beyond the amount you would pay to file in court, unless the arbitrator finds your claim frivolous.

Exceptions. Either of us may bring an individual claim in small-claims court, and either of us may go to court to stop infringement or misuse of intellectual property. Nothing here prevents you from reporting to a government agency, or from seeking public injunctive relief in court where that right cannot be waived.

No class actions. Claims may be brought only individually, not as a plaintiff or class member in any class, collective or representative proceeding, and the arbitrator may not consolidate claims or award relief to anyone other than you. If this paragraph is found unenforceable for a claim, that claim will be decided in court, not in arbitration. If 25 or more similar claims are filed by the same or coordinated counsel, they will be administered in batches under the AAA’s mass-arbitration procedures.

Opting out. You may opt out of this section by emailing hello@veram.io from your account email, with “Arbitration opt-out” in the subject, within 30 days of first accepting these terms. Opting out does not affect the rest of the terms.

EU and UK consumers. This section does not apply to you. You may bring claims in the courts of the country where you live, and nothing here affects your statutory rights.

18. Governing law and courts

These terms are governed by the laws of the State of Delaware and applicable US federal law, without regard to conflict-of-law rules, except that the mandatory consumer protections of the place where you live continue to apply. Subject to section 17, disputes will be heard in the state or federal courts located in Delaware, and you and we consent to their jurisdiction; consumers may instead sue in the courts of their place of residence where the law gives them that right.

19. General

These terms are the entire agreement between you and us about the Service. If a provision is unenforceable, the rest remains in effect. Not enforcing a provision is not a waiver. You may not transfer your rights under these terms; we may transfer ours to a successor that takes on this agreement. We are not responsible for delays caused by events beyond our reasonable control.

20. Changes to these terms

We may update these terms. We will post the new version here with its effective date and, for material changes, email account holders at least 14 days before they apply. Continuing to use Veram after that date means you accept the new terms; if you do not, you can delete your account. Changes to section 17 will not apply to disputes already notified to us.

21. Contact

Promvie, Inc. (Veram), 1111B S Governors Ave STE 28868, Dover, DE 19904, United States · hello@veram.io